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| Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page. | |
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"Bottom Line Up Front: HD of Washington DC ROCKS!!!
Just bought my second H-D yesterday, June 6th, 2010 - 2010 WideGlide. Many thanks to Ron, Thom, and Christine for making the whole experience a truly enjoyable one. They made it feel like I was dealing with friends, not "sales people." Their professionalism and personalities shined during the whole process. Props also have to go to GM Jennifer for all she's done. Honestly, I am more critical of customer service than anyone I know and even I cannot find a single fault with my experience. Enough typing, I'm going for a ride!"
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By: Louis (Todd) Waldorf,MD
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"ive sent an e-mail to your sister store expaining how displeased i am with there treatment of customers.i explained to them they could learn from your team on how to deal and make customers return with high regards.although i did not buy my 09 road king from you.i was in another state.i will continue to use your friendly staff for all my needs."
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By: joseph port tobacco,MD
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"I recently purchased my first Harley Davidson from them and broke their streak of being the first customer to buy on Memorial Day weekend. The service and friendly staff was off the chart. Thanks Jimbo and Thom!!!
Tim &
Deb"
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By: Tim Laurel,MD
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"I purchased a 09 Roadking from your dealership in early December 2009. I find the entire staff there to be customer friendly. They show me and my fellow club members of Down N Dirty much love. From the store manager, finance manager, service mamager and all the associates they go above and beyond. Just tell them Big Boi sent you!"
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By: Ron ,MD
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"I came in the week before last and bought a 2010 Wide Glide after looking at 3 other local dealerships. None of them acted like they wanted ANY business, but Ft. Washington Harley basically bent over backwards to take care of everything I needed! I'd buy from you guys over and over, thanks for helping out so much!!!!"
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By: Anonymous Mechanicsville,MD
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"IU have always had the best customer service from jeremy in the parts department. He has always been on top of things and very knowledgeable with my special orders as well as in stock orders that I have placed over the phone. "
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By: Pedro Lorton,VA
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"Please post this on your customer testamonial page... and feel free to edit it down for size (because it is going to be a long one)!
I was troubleshooting a problem with my 2002 Road King for 2 days, and FINALLY decided it was a Crankshaft Position Sensor. Called the nearby HD Stores, and no one had it in stock. Called FT. Washington, and John Moo (in parts) answered... you had the part, so I planned on the 100 mile round trip to come get it. John was friendly and jovial on the phone, and was even nicer when I got to the store. And this was on a SUNDAY!
I told him I was pretty sure that I needed the part, but if he or someone else could help me confirm the problem, I'd appreciate it... He sent me to Peggy (Service Writer).
I explained my problems to Peggy, she listened intently, and confirmed what I thought... bad sensor. She didn't give advice as a service writer, but as a fellow rider. I thanksed her, and went to get the part (after looking around the store).
A few minutes later, John paged me over the storewide intercom (he mistakenly callen me the "gentleman, looking for the crank sensor". I am not offended at being called a gentleman, but I definitely am NOT! When I answered the page, he told me one of the Master Tech (John) had stopped in the store and would answer any questions I had.
After taking time to listen, John said the sensor could be the problem, and said "Good Luck".
I also chatted with Donald in Parts, and Karen and Michelle in Clothing accessories..... EVERYBODY at your store is VERY FRIENDLY!
To make a long story short (well, too late for that)... I enjoyed the store, and will definitely stop back in the future. I've been riding in this area for 8 years, and Ft Washington was the one store I never stopped in at... but I will be back!
The end of the story is this: I got home, removed the old sensor and plugged in the new sensor.... and after days of troubleshooting, THEN trying to find the part.... the bike turned ove rand ran like a champ!
THANKS FT. WASHINGTON HD... and all the FINE people I met today! I will see you at the next Rolling Thunder (I haven't missed one in 8 years!).
Mike in Pasadena, MD"
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By: Mike Pasadena,MD
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"Hey I just wanted to say that, the blonde haired lady in the Parts dept. Rang me up. All I bought was 2 shirts told her where I was from and she really made me feel good. She was a Sweet heart. Let her know how vital she is to your Store. and Give her a raise!!!!!
Daniel From NC"
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By: Daniel Henderson,NC
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"RODE OUT FROM CALIFORNIA, LOST A BATTERY IN NM. THEY COULD NOT FIGURE THE PROBLEM, LIMPED INTO FORT WASHINGTON, WITH MY VOLTS DROPPING QUICKLY, I WAS IMPRESSED THAT THEY PUT MY BIKE AHEAD OF LOCALS AND SAID THEY WOULD STY OPEN UNTIL THEY FIGURED IT OUT. YOU ALWAYS HEAR ABOUT BEING ON THE ROAD YOU GET PRIORITY FT. WASHINGTON YOU WERE THE ONLY ONE TO DO THIS THANX"
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By: GINO SANTA ROSA,CA
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"I just bought my 2009, Heritage Softail Classic and I have almost 1,000 miles on it, what a great bike, I'm throughly satisfied with this bike. I get so many compliements about it,and the sound and performance are outstanding!!!, excellent and well done job by H/D and H/D of Washington.
Thanks to everyone at the dealership."
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By: Mel Lanham,MD
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"Recently My son was in your fair city and stopped in to buy me a couple shirts. (Love the Shirts). Had to check out your web site....... Very Nice
Keep up the great work"
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By: Greg Tioga,PA
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"When I decided I wanted to buy a motorcycle (after taking the safety class), I stopped by the store. Everyone always treats me like I am the only person in the store even if i don't make a purchase. I am always greeted by friendly faces. When I walk into other motorcycle stores in the area, I get ignored. Customer Service is really important to me since I usually stop by without my husband (he does not ride). Thanks so much. I will see you soon!"
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By: Laura White Plains,MD
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"last wednesday i purchased a 2000 ultra and i must say i have nothing but praise for thom the finance manager and the rest of the staff. from the 1st call inquiring about the bike to leaving on the bike i was treated as if i were the only patron there. thank you very much for the experience. may God bless your dealership."
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By: george abingdon,MD
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"Just writing a note to let you know how pleased I am with some work Mickey did for me. He installed a painted inner fairing on my Road Glide, paying special attention to alignment, as I asked him to. Apparently, he had to modify the fairing to accomplish this. It's as perfect as possible and runs straight down the road. The painted inner fairing gives the bike a finished, custom look, one of the best upgrades I've made.
Anyway, my thanks to your Service Dept and Mickey"
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By: Anonymous Md,MD
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"Spring is bringing me out! I'm heading back to MD to visit the family for easter. Last year during my visit my fatboy left me walking. My cousin pointed me your way and I'm making sure I stop in when I get to town. Your parts and service dept amazed me. I was back on the road in less then a day. Thanks HD of Washington and a big thanks to your service dept. an to the tall guy in bandana. I'll be seeing you all soon. Tx Tim "
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By: Tim Livingston,NY
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"I came up from north carolina to visit my son feburary of last year and brought an 08 night rod special and man I really have enjoyed this bike..and come to find out that the saleman tha sold me the bike we have the same birthday I want to thank him for his service..Jimbo happy birthday to you this year..Ken in parts hooked me up with some tips also..thanks you guys so much...holla at your boy.."
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By: Sid Rocky Point,NC
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"I was driving by and happend to look over and saw the dealership and said I have to stop there, cause I like stopping at all HD shops and see if they have anything I might need.LOL I always find something. Anyway as I entered the building I was greeted and asked if I would like someone to assist me? I asked about Softail parts and was directed toward them. Latter I found myself in the clothes dept. as I like to browse around and talk with the staff about different items. Everybody in the place treated me with the upmost respect. I found a nice leather HD vest on the clearance rack. I didnt know it at the time, but I needed a new one, so it went home with me.lol Anyway I had a great time in the Washington D.C. Harley Davidson dealership."
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By: Robert Culpeper,VA
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