Testimonials, Customer Reviews of Harley-Davidson of Washington D.C.

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Testimonials

Below you will find what some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey page.

"Back in July 2012 we transfered to the NCR. My husband has a 2005 Road King and was shopping around for a "favorite" dealer in the area. Before winding up at HD Wash we went to a rather Patriotic HD Dealership and just weren't wowed with the experience. Plus, I was in the market for a used Sporty on which to make my entrance into the motorcycle-riding arena, and they just didn't have anything close to what I wanted to pay. Thus we packed up and drove into Maryland...and are we glad we did! We lucked out by meeting the wonderful (and mentioned many, many times) Jimbo and many of the rest of the staff. Long story short, my huband had to buy a skid lid and some extra gloves to ride my impulse purchase 2007 Sportster 1200 Low home that afternoon. LOVE THIS DEALER!!! I am so happy that my first Harley came from them. Every time we've been in they've been so kind, in every department. Go there for your Harley needs -- you won't be sorry!"

By: Rebeccah Alexandria,VA

"I was in the area for work last week and stopped in on Saturday to get a shot glass and browse around. I saw a helmet I liked and asked Jeanine for help. She was very helpful and candid. I purchased the helmet and several other items. I was very impressed with your dealership and the staff. I also spoke with one of the salesmen even though I wasn't in the market. He to was helpful."

By: Bill Navarre,FL

"I called Mike and we made a deal, days later I was there to pick -up the bike, they all are nice to us.thanks jim bo i think,janice, matt for getting me all the little things to scott and the newbe sale man #1 in sells, the lady that took the paper for all the extra i think her name is lisa.,the food dogs and so on .did i thank you scott, yes i call you if i have any thing go wrong with the bike. i drove back to oil city,pa. that day,and night it as just a little chill in the air. lol very nice bike 2008 105th.year h.d. utra classic electra glide"

By: john ,PA

"I just wanted to express my sincerenst appreciation to Jimbo in Sales and Janice in Finance during my recent purchase of my 2012 Street Glide. Jimbo and Janice couldn't have been any more professional and helpful. I have had 2 previous Harley's purchased from the same dealer in Virginia and thanks to a friend of mine who introduced me to Jimbo, I was able to experience the best sales experience I've ever had when purchasing a new Harley! Thanks again Jimbo and Janice!!"

By: Dennis Port Royal,VA

"My 09 Electra Glide is a police bike that never made it into it's dept. fleet, that said, the original owner removed the air seat that it came with. When I bought it, I immediately knew I wanted to put one back on to complete the intended look. "Smitty" is the mgr. of the service dept., he went above and beyond to help me accomplish this. I felt like my bike was a shop project that must be completed. I appreciate all the above and beyond that was put into this job for me, thanks Smitty, thanks guys!"

By: Tyrone T-Bone Fort Washington,MD

"Anyone taking the time to read through testimonials, well believe what you're reading. This is the dealership!! I live in Triangle, VA and yes I came here to purchase 2 bikes for me and hubby (Mar 12). I live really close to a HD Dealership in VA but decided to call HD Wash when they didn't seem excited to sell me a bike. So I called HD Wash and spoke with Jimbo. Reading the staff biographies on their website helped when I met them in person. My sales rep Jimbo was very knowledgeable and helpful with fitting me to my bike. Smitty-Service Mgr personally took the time to ensure the bike was lowered and the seat fit proper for my reach. What happens after the sell? Well you're in the family! I come up on Saturdays for free barbque, shop for accessories, eat, check out other riders and hug my new friend Jimbo. The best part about this dealership is that the staff remembers your name. Thanks Ron for letting me in the door at closing to shop. Thanks Debbie -parts dept for helping me with my reward points. Thanks Jimbo, Smitty, Don and the entire Staff! "

By: Christie Triangle,VA

"Hi,I just wanted to say thanks to Ron,Mike and Janice for helping me with the purches of my NEW RG. Ron went above and beyond to make things work. Mike give to you straight by letting you know if it going to work or not. LOL thx Mike. And Mrs.Janice she just make things easy with all the papper work you have to sign. thank you ALL thanks E.Stallion"

By: EL ,XX

"I rode 12 hours on Friday May 25th from Massachusetts and stopped for dinner. After dinner my bike wouldn't start. On Saturday morning, I called for roadside assistance thanks to my H.O.G membership and the dealership told me to have the bike towed in. I got to the dealer at 1 pm and they were "expecting" me. Within 2 hrs, the problem had been diagnosed as a failed power commander. The service team got my bike running as promised and I was able to salvage the rest of Saturday and all day Sunday of riding. The ride home would not have happened without Ft. Washington HD....Thanks to Smitty and the service crew for getting my bike running so I could enjoy your beautiful city- Dan Normile Gardner Ma"

By: Daniel Gardner,MA

"Kudos to Harley Davidson of Ft. Washington. I purchased my second Harley, 2012 CVO Road Glide and road it home on New Year's Eve. The bike was a hard find, but Jimbo and Tom were determined to find and bring it to me. The bike was located somewhere out mid west and Tom trailed it back for me, thanks Tom. The bike is absolutely gorgeous "Candy Cobalt/Twilight Blue with Smoke". Jimbo and Tom knew what I wanted including a few extras and the process was quick and easy. Great dealership with lots helpful and knowledgeable employees in all departments. Thanks again guys for my new bike, Phyllis - Mitchellville, MD "

By: Phyllis Mitchellville,MD

"Thanks to Thom and Mike for giving the perfect client experience at Harley Davidson of Washington DC!"

By: Troy Clinton,MD

"I was in the market for a bike and a friend of mine told me to go check out these guys at HD fort washington. I was a bit hesitant because I wasn't exactly sure if I wanted a Harley or not. I decided to stop by there one afternoon on my way home from work and it seriously did not take long for me to make up my mind. i was nearly instantly sold on it. I purchased a 2011 HD sportster forty eight.. Freakin love the bike. Jimbo was my salesman, Jimbo is an incredibly knowledgeable guy and I walked away feeling like i had gained a friend instead of being hassled. Thom was the financial guru. Once again Incredibly knowledgeable of not only finances and such but also of Bikes and accessories and style. Will definitely be returning customer when it comes time!"

By: Jim Waldorf,MD

"Though I've been a rider since 1991, this is my first H-D. Tom and Ron made the entire experience worthwhile. I plan on bringing all my cycle business here from now on, this dealership ROCKS !"

By: Tyrone Fort Washington,MD

"I wanted to follow up on my testimonial thanking Smitty and the other H-D employees (sorry I am so bad about names, but parts for recommendation and an outstanding mechanic for the build and Thom for something ) for the result of a great engine for my Dyna. The dyno guy was great and his tuning was spot on. I wanted a great street engine and that's what I got. Dynoed @ 95 hp and 95 ft/lbs torque with a torque curve as flat as Kansas on a conservative dyno. Easy to ride and w/o temperament it is exactly what I wanted. "Good on ya" guys Chip"

By: Chip Forestville,MD

"I'm glad I went to you guys at Harley Davidson of Washington.Great service and a special thanks to Tom and his crew for getting me back in a Harley Davidson..KUDOS GUYS !!"

By: Joseph Upper Marlboro,MD

By: Daniel Nanjemoy,MD

"Entire experience was awesome. Mike in sales was fantastic. Explained everything clearly. I was well taken care of by everyone. I'd definitively recommend HD Wash to my friends. Ride Safe. Rob "

By: Robert Alexandria,VA

"Entire experience was awesome. Mike in sales was fantastic. Explained everything clearly. I was well taken care of by everyone. I'd definitively recommend HD Wash to my friends. Ride Safe. Rob "

By: Robert Alexandria,VA

"Great service and sales, I've delt with them on multiple occ asians with parts and accesories and knew I was going to buy from them when I wanted a new bike. The salesmen were great and the finacing folks were too. I hope to continue to do business with them in the future! Thanks guys!"

By: Christopher clinton,MD

"After selling our Sportster last summer we decided that it was time to purchase another Harley. We decided to stop in to Harley of Washington one day just to look around, from the time we walked in the door we were made to feel welcome. As we were looking around the showroom floor I received an email from Jimbo in response to a form I filled out online. From the moment I talked to him Jimbo was able and willing to show us a few bikes in our price range. There was no pressure to buy from anyone what so ever. We settled on a Dyna and met with Angie and Thom. Angie made the financing as painless as possible and Thom went the extra mile to answer all of our questions. Once everything was completed and the paperwork was done, Thom offered to have our new bike delivered to our home the next afternoon. From Sales to service to motor clothes everyone you meet at HD Washington is a class act. They have made customers for life."

By: Pat Nadeau Waldorf ,MD

"Great experience. Great sales, finance and delivery people. Great price.The Harley Davidson Team of Washington are very knowledgeable and helpful. Years of riding to come thanks to this team. Ride On!!!!!"

By: Anonymous Springfield,VA

"WELL THIS IS OUR SECOND HARLEY PURCHASE. AND I MUST SAY I WAS IMPRESSED WITH YOUR STORE , ENJOYED SEEING ALL THE ACCESSORIES..YOUR SALES ASSCIATES ARE WONDERFUL EVERYONE VERY NICE DOWN TO EARTH PEOPLE. WE LIVE 2 MILES FROM ********* AND I WAS VERY DISAPPOINTED ... A BEAUTIFUL BLDG.. I EXPECTED MORE ACCESSORIES AND CLOTHING CHOICES...JUST A DIFFERENT FEELING WHEN YOU WALK INSIDE. THATS WHERE WE MADE OUR 1ST PURCHASE IT WAS ALRIGHT, BUT DID NOT HAVE THAT WARM WELCOME FEELING....WE FELT SO COMFORTABLE AT FT. WASHINGTON AND WE WILL BE RETURNING CUSTOMERS... JUST LOVE YOUR STORE."

By: JIM WALDORF,MD

"Just wanted to send a special thanks to Jimbo and Tom for making my second purchase an easy one. I just asked for what I needed and you made it possible with no hazzle. I appreciate it very much and to all the staff there, it is always a pleasant and personable experience from the moment you walk in and are greeted! Thank you so much!"

By: Veronica Waldorf,MN

"THANK YOU !! I CURRENTLY RESIDE IN ARLINGTON,VA HOWEVER MY HOME OF RECORD IS OCALA,FL I HAVE WAITED MANY YEARS TO BECOME A HOG OWNER AND I COULDN'T HAVE FOUND A BETTER DEALER TO BUY FROM.IT ALL STARTED FROM THE FIRST CALL I GOT FROM THOM GIVING ME THE GOOD NEWS OF MY APPROVAL TO THE OUTSTANDING KNOWLEDGE ABOUT MY BIKE FROM PETE AND THE KIND AND ALWAYS HELPFUL ATTITUDE FROM WHITNEY.I ALSO GET A FRIENDLY WELCOME FROM EVERYONE AT THE DEALERSHIP I WILL ALWAYS BUY FROM YOU GUYS NO MATTER HOW FAR THE TRAVEL EVEN IF IT MEANS RETURNING HERE FROM ANYWHERE I MAY END UP.THANKS AGAIN I TRULY FEEL A PART OF THE HOG FAMILY AND NOW I JUST HAVE ONE LAST THING TO SAY ; WHEN LIFE THROWS YOU LEMONS, SCREW IT... LET'S RIDE !!!!!!!!!!!!!!!!"

By: Joseph Ocala,FL

"Awesome , The whole experience was Great, First meeting Pete , Then when ready to buy it was on to Thom , Then on to finance and Anjie,But wait had to get some goodies in parts and there was Ken. Then onto the Service Dept.where I met Smitty and it just kept getting better. Been back for different things in the last 4 weeks and it is still AWESOME!!! THANK YOU very much for the great experience."

By: Robert LaPlata,MD

": Jumbo, Thom, and the HD of Washington family, That was a great Christmas card! Merry Christmas and Happy New Year! The 2011 CVO Streetglide / Kryptonite that I purchased from you earlier this year is awesome. Gene Roesser"

By: Eugene N Potomoac,MD

"Mike spent as much time as I needed to make the right decision and Thom made me a great deal. Thanks Gentlemen!!"

By: Sam Accokeek,MD

"TOP SHELF, WHAT A GREAT DEALERSHIP So, for our 11th wedding anniversary a gift is supposed to be steel, what else is there, then a NEW Harley for my wife I called these guys, Jimbo Wheeler, etc, long story short, there were no issues or hidden agendas. Everything discussed, materialized to action. I had a trade-in which could have made an outright sale a little more complex, but the next afternoon I was out the door with a new 883 Super low for my wife. Zero issues and super friendly service Thanks H-D, Shawn in Alexandria "

By: Shawn Alexandria,VA

" This story is not complete w/o thanks to both Smitty and Thom of service and sales respectively. I had wanted a build for my 2005 Dyna and while I had a good idea of what I wanted, The advice and help given by both of these very pleasant gentleman was "right on the money". They are knowledgeable to a very high degree and the motor I ended up with exceeded my expectations greatly. They respected my knowledge and also were able to help with what I did not know. This dealership is not a "boutique shop" but is a real dealership of the kind that older bikers like myself knew in the golden age. Smitty : You da man!"

By: Chip Forestville,MD

"I bought my frist Harley from Ft Washington back in 2004 (my 4th Harley in all) I walked into the dealership knowing what bike i wanted, 2004 Fatboy black. As i turned the corner in the show room there set the bike i was looking for and Jimbo was pushing it to line it up with the rest of the new bikes. I told him to just leave it there that it was mine. he smiled at me and said fine it yours. The next day i was riding it home. Jimbo was great to deal with made it easy for me all the way around. Last week i was looking again to purchase a new bike and i knew exactly where to go. i looked on the hdwash website and found the bike i want a 2012 Street Glide black denim. I called Jimbo and he took care of the rest. I always a pleasure dealing with Ft Washington and the great staff there. I would never shop anywhere else. Thanks Jimbo, Thom and the rest of the staff. Look forward to seeing you all on 17 Dec when i get back to pick up the bike."

By: Jeff Hanoi, Vietnam,XX

"thom coughenour is exclent business manager and a good person to work with to buy a bike."

By: daniel alexandria,VA

"I had heard about the friendly and helpful staff from my co-workers, and they exceeded my expectations! Down to earth, sales person(Jimbo), and Sales Mgr (Thom), provided me with no more or no less than what I wanted to look at based on my desires, with options I hadn't thought of previously to get me to where I wanted to be for the perfect bike for me! I highly recommend this Dealership(it reminds me of my Harley family back in the mid-west)! Thanks!"

By: Deb Arlington,VA

"Bought my new harley on sat. and Jimbo was great and everyone else also. The only problem the bike had wax all over it from the cleaning guy he didnt wipe it good and wax was under all storage bags.. still give it thumbs up"

By: Joe Mechanicsville,MD

"First of all I'd like to thank Jim Bo and Tom for taking excellent care of me during the purchase of my very first Harley. Although I'm a native of Maryland coming home after seventeen years seems like a new experience. I hope to gain new friends & new adventures with my new Harley. The professionalism, the depth knowledge of motorcycles, their patience with my indecisiveness...lol all attributed to my wonderful experience with all at Harley Davidson of Ft Washington a place I'd highly recommend. Thanks again. You will be seeing me soon. Lol. Nina. "

By: Nina Baltimore,MD

"I,m submitting this Teastimonial on behalf of Brother Bob Babb, The understanding, thoughtfulness given him was more than anyone could imagin, and I would like to send my thanks to Tomm, Jimbo and all the others in the various Departments, you made ny Brother feel like he was special. "

By: Bradley Upper Marlboro,MD

"my buddys and i go to the dealership at least 3 times a week to get parts or acc. and shoot the bull with the great people that work there! every body we come in contact with is very helpful and very nice .the best harley dealer i have ever been to and my next new one will come from ypu guys u can count on that. keep doing what you do because you are doing it the right way!!! this letter is from the guys at oursman ford lincoln in alexandria. we will c u soon you know that!! take care curt (spanky) guy"

By: spanky fairfax station ,VA

"I recently had my 1,000 check as well as a stage 1 kit installed in the Service Department. Everyone was great. The work was well done in the time frame they told me to expect. Thank you."

By: Tom Arlington,VA

"I just bought my second HD from Thom in sales. This is my 11th bike and 7th HD. I know bikes & dealerships - FEEL SAFE DOING BUSINESS AT HDWASH!! Fair and truthful. Tim in Service was great as usual! Thnx Peggy, Smitty, Don & Angie! Jim"

By: Jim Mclean,VA

"After totaling my bike on Labor Day weekend, I needed another ride for an upcoming trip. I had to work fast and hard to determine what I wanted and of course I wanted to get the best price possible. I visited all the local shops, 5 in total. Well I can attest that Fort Washington was not only the easiest to deal with, they provided the best pricing too! Jimbo worked to secure the bike I wanted, viewed at another dealership and Thom, "I can do that", meet my every request for pricing and enhancements. While the deal was being written up, Don in parts, gathers some enhancements (pipes +) and had them ready when I was done with Anjie in finance. In and out of her office in 10 minutes (YES!). There was not an employee who wasn't helpful. I have to tell everyone to buy their Harley's from Fort Washington!! You will be happy with everyone."

By: Bill Waldorf,MD

"The whole purchase & delivery was terrific. Everyone I dealt with: Pete & Thom (Sales), Don & Rob (Parts), Peggy (Service) & Ken (Parts & Delivery) were all very knowledgeable & anxious to make my experience a great one. Thank you to everyone!"

By: Tom Arlington,VA

"After visiting several Maryland Harley dealers and looking on-line from Virginia to Penna., I stumbled on the customer testimonials of the Harley dealer of Washington located in Ft. Washington, just before the beautiful National Harbor. So after having dealing with Laurel (unsatsifactory experience), I took a chance at visiting the Ft Washington dealer. The experience from the very beginning was EXCEPTIONAL. I was ALWAYS TREATED WITH THE UTMOST RESPECT. And all staff was warm and friendly. Their response to my email, visiting the dealership and speaking with Jimbo, calling the dealership and speaking with Angie, filling out credit application on-line, and meeting with Thom (Finance/Bus Mgr), was always a pleasant experience. NOTE: NO PRESSURE! Jimbo held my bike selection with NO MONEY down. Jimbo and Thom worked with me to give ME the BEST DEAL! They gave me top dollar for my trade-in, discounted the price of the 2005 Electra Glide that I purchased, PLUS through in some EXTRAS. THis is unheard of: they picked up my trade-in bike (Sportster) from my home on Friday. They dropped of my "new" purchase, 2006 Electra Glide TO MY HOME on Tuesday. IT IS A NO BRAINER - use this dealership. My whole experience was phenomenal...like no other. "

By: Anonymous Laurel,MD

"Harley Davidson of Ft.Washington just wanted to say thanks.I came to look and came away with a 2012 FLSTFB .Thank you again MIKE,ANGIE and THOM it was a great purchasing experience."

By: WILLIAM M BRENTWOOD,MD

"Harley Davidson of Fort Washington, Just wanted to say I love the looks of the webpage. It seems so easy to find exactly what you are looking for, unlike some other dealership websites. This should be the Template for all HD dealerships, just a thought. You are by far my favorite dealership thoughout the world from Bahrain to Slovakia!! Jason "

By: Anonymous ,XX

"I'm not a fan of long negotiations when purchasing any vehicle or motorcycle, but Tom, Mike, Angie, and Monica made the buying experience enjoyable and hassle-free. I have two other dealerships much closer to my residence, but they were unwilling to budge on any price concessions and the negotiation process was like working with a used car salesman. At HD of Washington DC, every step of the buying process was met by a friendly and knowledgable staff. If you are looking to purchase a new or used Harley, take the time to visit the folks at HD of Washington DC...you won't be disappointed! Thanks again guys...you have a customer for life."

By: Dave Haymarket,VA

"I was at your HD Dealership on Saturday. I had a great time while I was there. I am a new rider and was a little scared of the rain that was coming. I put my bike down right in fron tof the shop. Your dealership was wonderful to me. Paul, who fixed my bike was really good to me. He treated me like I was first class. It felt really good to be treated that good after something bad had happened to me. Paul is a first class person, thank you."

By: ,XX

"I have 3 other dealerships that are closer to me, but a friend of mine told me that I had to absolutely needed to come to HD of Washington. By far the best decision I made. I didn't receive a quality of service with purchasing my first motorcycle, from the other dealers, as I did with Washington. Thom was fantastic and made the purchasing process incredibly simple. A big thanks to Anjie with the financing portion. She definitely made the purchase possible. Thanks to everyone at HD of Washington. Everyone I know will always be referred to you all."

By: B. Leesburg,VA

"Those of us (riders) that understand what a "Full Dealership" provides, greatly enjoy the HD of Washington dealership because of: their responses to the surround area, including the causes that are "near & dear" to our hearts (i.e. Rolling Thunder, etc), the sponsorship of a local HOG Chapter, as well as, a large supply of Motor Clothes, Genuine Accessories and a highly trained Service Dept. So when you purchase a HD bike from them, received a good "bang for your buck" will have you also appreciating the Sales staff. I thank the owner and the entire dealership staff for the personal efforts in assisting me a new customer. Ride safe my new friends "

By: Cal Frdericksburg,VA

"I drove from Richmond to purchase a 2011 Electra Glide Limited. The dealerships in Richmond were friendly but not willing to negotiate on the price. I saved $1700 by making the drive. The customer service was great. They had all the accessories in stock that I wanted and I was out the door with my new bike in short order without any hassles. Thanks Mike!! It was well worth my time and I am a customer for life. "

By: Dave Chesterfield,VA

"There are 3 dealerships near my home yet I drive the extra to visit this location. ALL the employees I have come in contact with are friendly and approachable...not like these other places. I returned here after purchasing my first bike in 2004 and found the service and sales to be even better. It's a small world as my friends frequent this dearlership and have bought from Jimbo also. I highly recommend this dealership...fun place to shop, the staff gets to know you and Jimbo worked with me to get me my Rocker C!!!!!"

By: Lisa Manassas,VA

"This is my second Harley in less than two years. Thom and the Chief have allowed me to test ride several bikes of the past year when I wanted to by a second bike, giving me excellent quotes and assistance. When it became obvious that I was unhappy with my current bike (a 2010 Road King), Thom patiently worked a deal that allowed me to ride away with a 2011 Road Glide in less than 3 hours. I must say other dealers talk the talk but, when it comes down to making the deal the folks at Fort Washington Harley Davidson, walk the walk. Thanks, Thom and oh Yeah Thanks to the Road Glide Master(gave me a Road Glide tutourilal in less than 5 minutes) "

By: Othal Washington,DC

"It was a great buying experience and I would definately say they beat any Harley dealer in town hands down. "

By: Anonymous Baltimore,MD

"I purchased a 2010 Softail Deluxe. The process was seamless. I stopped by on Saturday to look at bikes and Jimbo showed me several. He was very patient and helpful and answered all of my questions. The Deluxe was the last one I looked at and I just loved it. By Thursday it was mine (and that includes the two days that the dealership is closed). The financing process was simple. I just completed the online application over the weekend and Thom called me on Tuesday with the details. I signed the papers on Thursday and they delivered it to me on Friday. Thank you to everyone, Thom, Jimbo, Angie and Robert! I look forward to riding my bike to the dealership soon. I would recommend Harley Davidson of Washington, D.C. to everyone."

By: Sonja Huntingtown,MD

"I purchased my first bike - a new 2007 Street Glide - from HD of Washington, and the experience was great! However, my comment is about something very simple, but that is indicative of the type of people who work at your dealership. This past weekend I stopped by for a visit. A friend noticed that my tourpack had a light out. I've never replaced one, so I asked the parts counter if they knew how. The counter rep said no, but there is a mechanic right there and he could probably help. The mechanic's name was Rick. Not only did he help, but he happened to be working on something and he was able to take me back and show me exactly how to do it. It was only a simple light bulb, but his willingness to take some time to show me allowed me to change it right there in a matter of minutes. I am very appreciative of his assistance and his professionalism. You have some great people who work there! Also (and this is off-topic), but I was leaving your dealership when that cable fell into the street on Saturday. It just missed my group, but I did notice that at least one bike went down. There seemed to be a lot of people who ran over to help, so we did not return or dismount. I just hope that the rider is OK. Thanks again for a great experience. Mike"

By: Mike Sterling,VA

"Thom was funny and very enjoyable he made the experience one ill remember. This was my first Harley and I'm glad I went with HD of Washington. A lot of nice bikes. I will deffinately shop there again. PS. Hi uncle mark stop selling bites of your sandwich for a dollar..."

By: colton lenhartsville,PA

"After not having riden for years, I decided to make the HD purchase. Even though I took my time researching, I was a little overwhelmed by the complete line of HD models that were available. Thom took his time with me and answered each and every question, and he provided insight that I never even contemplated. Moreover, he made himself completely available each time I came by to shop around (their inventory is always changing, so you get a wide selection). My in-store shopping/browsing must have spanned at least 3 weeks and I made at least 6 or 7 visits (a total of at least 4 or 5 hours asking Thom questions). Just to make sure that I was getting all of the information, I checked out some of the local HD competitors. I was on vacation and arrived in shorts, a t-shirt and some sandals... My overall experience at one of the competitor's shop was totally opposite to that of Harley Davidson of Fort Washington... I was there for about 30 minutes before anyone approached me and when they did it was an instant push to a bike that I was not interested in at all. Maybe if I had on a pair of kakis and a polo they would have taken some time with me (nothing wrong with polos and khakis - I own them as well - and I have a boring office job like so many others). Just the same, Harley Davidson of Fort Washington is the right place to get what you want and they will take the time to make sure that your selection is the right one!!!! This buying experience was the same for when it was time to pick out my riding gear! In fact, we arrived late to sign our sales paper for my Springer (I got an unbelievable deal on this bike) and, because we were so late, we passed their closing hours. Regardless, Harley Davidson of Fort Washington KEPT THEIR FOLKS THEIR PAST THEIR CLOSING HOURS TO MAKE SURE THAT I HAD EVERYTHING I NEEDED IN ORDER TO RIDE - HOW'S THAT FOR CUSTOMER SERVICE!!!!!! And, that experience was just as informative with a lot of great insight about riding gear. In short, everyone is very professional and they know their business! You will NOT go away disatisfied! Thank you, Thom, and the entire Harley Davidson of Fort Washington crew for everything - You have a customer for life!"

By: Anonymous Alexandria,VA

"Just took delivery of my Road King Classic. Jimbo and Thom were just great at putting the deal together, no pressure, just matter of fact. You could feel the honest experience in both from having been around bikes for a long time. Good job guys."

By: Anonymous Annandale,VA

"I've never enjoyed a better experience purchasing a vehicle! Jimbo and Thom are two of the best sales professionals I've encountered - extremely friendly and courteous and equally knowledgeable and upfront about the entire process and various options. They took care of all the "thinking" parts of the transaction and allowed me to take in the "moment" - buying my first Harley! Thank you guys! Thank you HD of Wash DC!"

By: Anonymous Alexandria,VA

"Great bike! Didnt feel rushed. Staff took time with me. Felt satisfied with trade in price and deal on my 07 Street Gilde."

By: Chris Alexandria,VA

"I just brought my 2011 Sedona Orange StreetGlide home yesterday from Ft Washington...this is the second new bike I have bought from them in 2 years, and I'll buy all of my future bikes from them! Again, I shopped around at ALL the other local dealers that just didn't want to do any business....Jimbo and Tom will take care of what you need with no questions asked! In 2 days they put all my accessories and motorwork onto the bike and sent me home with it, not 2 weeks like all the other dealers....again, they did whatever it took to make me happy. Thanks guys, and you know I'll be back!"

By: Chris Bowie,MD

By: MIKE Nanjemoy,MD

"Harley Davidson of Fort Washington is awesome! Pete, Thom and Chrissy were all very helpfull and glad to help with all my questions. I will definately recommend them to everyone. Thanks again guys!"

By: VICTOR EDGEWATER,MD

"I bought my first Harley with at HD Washington Dc.. not really knowing exactly what I wanted Jimbo and Thom brought out the best bike in the store (My Opinion) and I fell in love. They are helpful, fair and honest. Best experience ever and I shopped around. "

By: Afeni Laurel,MD

"The staff of the Harley-Davidson of Washington, DC in Fort Washington, MD is outstanding. They are true professionals in every sense and exceeded my expectations in assisting me with a recent purchase of a new motorcycle. I am thrilled with my purchase and have already returned to have customizations done. The service staff had me in and out as quickly as possible and worked with me to fit the bike with the proper upgrades. The motorclothes staff is knowledgeable and helpful about functional, yet stylish gear and has also provided me with a great look to go with my awesome new bike. My sincere thank you to the entire staff. I encourage all Harley enthusiasts and owners to try this dealership for their next purchase or service visit."

By: Julie Alexandria,VA

"Very easy and quick experience with no hassle. Definitely will recommend."

By: Rodney Brandywine,MD

"Want to go where someone knows your name? Where you are truly the customer and the dealership exists to make you happy? Then you want to go to Washington Harley Davidson. The entire staff - parts, sales, service, accessories is truly dedicated to the customer. This is the only place where I will have my 2005 Wide Glide, now with 105,000 miles, serviced. It is the only dealership from which I will buy a motorcycle such as the 2011 FLSTSE 2 I purchased yesterday. The service and support for the customer's needs are exemplary throughout the dealership. Dave, Peggy thanks for keeping the Honey Bee going. Tom, Jimbo thanks for the expeditious support in my purchase. And Miss Debbie is always delightful in taking my money. And Jennifer, thank you."

By: Allen Lorton,VA

"As a 45 year old avid rider, started with a KX125 at 12, I've owned just about every kind of motorcycle out there. When I saw the Black Denim Street Glide especially with 103 engine. I had to have it but like most guys my age I've collected a lot of toys over the years. Needed to down size. I had a boat, BMWGS ll50R and a Scooter ( Had to make room for the new Bike ) Every other dealership, not to mention names but Annapolis, Bowie and the Finally Gaithersburg HD. the people were nice enough but it was Tom & Mike who stepped up to the plate. Within minutes they new the scenario and just happened to get the exact bike I wanted in a dealer trade, wasn't even out on the floor yet, almost as it was meant to be. The next day Tom drove to Annapolis Marina where I kept my boat gave me exactly what I wanted for trade gave me a fair price on my other Bike and even gave me a couple of grand for the scooter, Oh, and by the way the starting price was lower than previous quoted prices with no haggling. Three days later my garage was empty and I rode home on my new 2011 Street Glide. Awesome experience from the beginning to the end. Thanks guys. Scott, Bowie, Md"

By: Scott bowie,MD

"I purchased my first Harley at Fort Washington May 5th. I've never been more satisfied or happy with a big purchase. Since riding off into the sunset on Thursday, I've ridden my 2011 Road Glide Custom everyday and so far have put 565 miles on it. Good thing I'm single! Having a motorcross background and a few years riding street on a 1998 Suzuki Marauder, the RG is a cadillac! Smooth power, solid ride and the ABS brakes are excellent after having to use them in a few emergency braking situations. The work as designed. Thom, Jimbo, the folks in apparell, parts and service all treated me well and ensured that the accessories I needed on the bike the same day as pick up were installed. I'd recommend this dealership above all others simply because these folks are down to earth and good people. -Cory"

By: Anonymous Alexandria,VA

By: Daniel Arlington ,VA

"PEOPLE AT THE DEALER WERE VERY COURTEOUS AND FRIENDLY.BEAUTIFULL STORE WITH PLENTY OF OPTIONS AT GOOD PRICES. WILL VISIT AGAIN WHEN COME BACK TO DC."

By: SERGIO CAROLINA,PR 00985,PR

"Two years ago I purchased my first bike, a 07 FLSTC at Harley Davidson of Washington, D.C., being a first time buyer, I was very nervous. When buying a new or used Harley or any bike, you don't know what type of mechanicial problems that may occur later, will I did experience some problems a few months after the purchase. The issues I had were very serious even to the experienced Harley Davidson mechanic. If it had not been for the extended warranty, I wouldn't have known what to do!! Harley Davidson of Washington D.C. covered everything, My extended warranty paid for itself. I got the bike back in a couple of weeks and I'm VERY Satisfied!! I'm Smooth Ride'n now. Thanks to G.M. Jennifer S., Ser. Manager Smitty, HD Mech. Rick C., Sales Jimbo, Finance Thom, and Special Thanks to Owner Don S. and the rest of the Harley Davidson of Washington D.C. team."

By: Paul King George,VA

"HD of Washington has become our favorite dealership. We make it in about 2 times a month if not more. All the employees should be commended for their professionalism. There seems to be something going on or new each time we stop. Keep up the good work and don't change a thing. Great store."

By: Rod Woodbridge,VA

"By far, The best place to walk into and have great service!! I was recommend and would do the same. The crew here is awesome, they know customer service. "

By: Billy Alexandria,VA

"The team at Harley Davidson of Washington DC is nothing short of great. Jimbo spent a lot of time with me, helping me find the bike that was best for me, not just a bike. Thom made me a deal that fit my budget, Robert delivered it and Jeanne made sure I got the right helmet. Everyone I met that day treated me with respect and seemed genuinely dedicated to ensuring I enjoyed the experience of buying my first Harley. Thanks! "

By: Chris Woodbridge,VA

"Thom Coughenour approached me us on the showroom floor a couple of weeks ago and I immediately understood two things, this guy was there to help and had no interest in pushing me into purchasing a new bike. That was my idea. But he did help me get off the fence. He eased my wife's mind about the stability and safety of the new Road Glide Ultra and allowed her to see how much more comfortable it was than our Road King Custom. He is brilliant, knowledgeable and customer-service oriented; and too big to argue with, so he doesn't force you into that mode. He can make your Harley dream an affordable reality without the need for hard-nosed negotiations. "

By: Neal Alexandria,VA

"I bought my first bike from Washington HD back in '95, and had consistently good service experience in the following years. This year, when I decided to get the Road King I always dreamed of, I went to Washington HD and found the same no-hassle, no-nonsense and personal, friendly service that made the first time around worthwhile. A special mention to Jimbo, Thom and Angie - Thanks guys! "

By: Andrew Springfield,VA

"My fiance and I bought our first bike together this week. We couldn't have asked for a better experience! The entire staff: sales, financing, merchandise, EVERYONE was top notch. Each person that we spoke too was knowledgeable, friendly, helpful, and accommodating. We walked out with a better bike, price, and overall experience than we had hoped for-even with high expectations. We will never purchase from another dealer again. I would have given this dealership a 100 star rating if I could. We both will be recommending Washington, D.C. Harley Davidson to anyone we know looking to buy a bike! Thank you all, for a wonderful first time buyer experience! "

By: Erin Arlington,VA

"They treated me with a great deal of respect. Everyone there was very professional."

By: DAN LEESBURG,VA

"I bought my first bike here, an 08 Nightster, and I couldn't have asked for a better experience. Pete and Thom worked with me to make sure I walked out with the bike i wanted. I can't thank them enough. From now on this is the only place I will do buisness. "

By: Ryan Alexandria,VA

"Bought my 2011 Wide Glide. This is the best dealership I have ever dealt with. They where very professional and friendly. They answered all my questions and where very up front about everything. This was my Post Deployment gift to myself and Jimbo and the rest of the gang at the dealership will definitely be seeing my wife and I both there again. Thanks for an awesome experience. I can't wait to come back and get more stuff."

By: Joseph Fort Belvoir,VA

"Many thanks for a great execution by Jimbo, Thom, and the warm staff of Harley Davidson of Washington D.C. on the purchase of a 2011 CVO Streetglide. There were only two of these bikes in the Kryptonite/Black available in the area. It took me several days to get down to see it. During that time Jimbo updated me on the status of the bike, with no pressure whatsoever. When I was able to get to the dealer on a Saturday at the end of February they were busy, but Jimbo was most attentive. When it came to numbers on my potential trade, Thom was no-nonsense and right to the point. He simply said I will give you this amount for this one or this amount for that one sight unseen. Additionally, though I have owned and ridden several Harley's for over 30 years I had never ridden a Streetglide. They rolled a brand new one off the floor and off we went. I wasn't ready to do the deal without some further thought, but Thom and Jimbo held the deal until the following week. I simply rode the bike I decided to trade down and had a wonderful ride back on the new CVO, after Jimbo went over the new one with me. Jimbo followed up with me a few days later to make sure everything with the new bike was to my liking. When it comes to business, execution is everything to me. These guys got it done and I would strongly recommend them on a Harley Davidson purchase. As to the bike, it appears Harley got this one right. It is a pleasure to ride. Eugene F. Roesser Jr."

By: Eugene F. Jr. Noth Potomac, ,MD

By: Michael Mechanicsville,MD

"The customer service here is hands down the best anywhere. I purchased a bike from HD Washington over the weekend and they went so far as to keep the store open for us after closing because we had to pick up some accessories after our bike purchase. Everybody was extremely friendly and helpful and we could not be more satisfied with our new bike as well as with the service we were provided. It was really our pleasure to buy a bike from HD Wash and we highly recommend visiting these guys for all your HD needs."

By: Chao Washington,DC

"Just yesterday 3-11-11 I picked up my 2008 Nightster from HD Wash, and i cannot begin to say enough about these guys. I walked in at 6pm on a friday night and started talking numbers immediatley with Thom. Needless to say we were there long after their 7pm closing time. Thom and Jennifer were absolutely outstanding all the way down to the very last second i was there. I will personnaly guarentee that you will not have a bad experience at HD Wash. and i cannot thank these guys enough!"

By: Pat Waldorf,MD

"As a first time Harley buyer the process was very smooth. I had a great sales men who was very knowledgeable and really took the time to ensure I had great service thanks JIMBO. The experince overall was great and I highly recommend Harley of D.C. "

By: Mike LaPlata,MD

"I bougth an Ultra CLassic from Jimbo, he was very helpful and did everythign I asked of him. He was a good sales representative. The sales girl where the t-shirts and things were was very helpful and got anything I asked her for. I would recommend anybody to go there to buy a bike or anything else they may need."

By: Stacy Swanton,MD

"I purchased my bike from Mike Porshe. He did an awesome job! I shopped my deal before deciding to buy at Ft. Washington and i am confident i made the right choice. Very relxed atmosphere and vibe. I am reccomending Ft. Washington to all of my friends. I am also working with Michele in parts and shes been very helpful! Thanks Ft. Washington!!!!!!!!!!!!!"

By: Cecil Annapolis ,MD

"It was well worth the 100 mile drive to HD of Washington. I had the best buying experience, I have ever had! I would drive the distance any day to get the wonderful customer service they showed me. After spending a short time on the phone with Thom, he assured me that I would get the best deal possible and it would be worth my while to buy from them. It surely was, I had priced my 2011 Fatboy Lo at several other local dealers, Thom was able to beat their prices by far! As far as I am concerned I would drive the 100 miles any day, and would encourage anyone looking to by a bike to do the same! Thanks so much to Thom, Angie, Jimbo, Don, and the rest of the employees that stayed 2 hours past closing time to help in the purchase of my new bike."

By: joe hartly ,DE

"jimbo was the main reason i purchased my bike at this dealer"

By: Anonymous chester,MD

"January 2010 Harley Davidson Fort Washington Customer Review. Bottom-line: First Class service coupled with superior technical and mechanical knowledge...Fort Washington HD has no equal in terms of professionalism, service, sales, and customer care. Dave "Yogi" Hills is the the Harley Davidson technician / engineer you WANT repairing, restoring and upgrading your HDM. Richard "Smitty" Smith, Mickey, Rick, and Peggy Lawrence run an efficient, professional, and absolutely customer friendly Service Department - clearly the "go-to" service department! Thanks to the entire General Management Team at HD Ft Washington for your professionalism, dedication, and commitment to the betterment of motorcycling and representing Harley Davidson with an unsurpassed level of excellence!"

By: Matt Alexandria,VA

"I purchased my first cruiser a 2007 street glide from HD of Washihgton. I must say that my salesman Jimbo provided good customer service, very patient and very informative about the motorcycles. Tom, sales/financial manager was also very professional and help finalize my HD purchase. I would defintely recommend HD of Washington to anyone. Thank you,"T" "

By: TORREY Clinton,MD

"Just purchased another bike from HD of Washington tonight, a 2011 Streetglide. This is the second bike I've purchased from this dealership in the last 18 months and I can honestly tell you my experience, from sales to parts, was fantastic both times. Thom, Jimbo and Don are always a pleasure to work with, give you the no BS scoop and take great care of their customers. Thanks for another great experience guys!!"

By: Jeremy Owings,MD

"(JEN / TOM - PLEASE DON'T POST MY EMAIL ADDRESS, THNX) If you want to deal with professionals who respect you as an informed consumer - then buy your bike here. This was my first purchase at HD of Washington. I've bought 10 bikes in my riding career - this was painless AND NO GAMES!! My compliments to Jen the GM, Tom the Business Mgr, Smitty in Service and Tim K in Service. If you work hard for your money and want to deal with people who understand that -- do business here. I love my 2011 CVO Road Glide. Thanks to all - SEE YOU SOON !!!"

By: Jim Mclean,VA

"I would like to give a long overdue Thanks to Dave "Yoggi" Hills and Peggy for the awesome job and service they provided whenmy Ultra classic decided to break on me during the event. Peggy got everything set up in a timely manner, and Yoggi did a great job, identifying something that could have potentially been dangerous had he not pointed it out and fixed it for me. They had me back on the road the very same day, and I am grateful for the wonderful service they provided. By far the best HD dealership I have ever been to. And my hats off to Yoggi, one awesome Tech. Steve Brown NY"

By: Anonymous Niagara Falls,NY

"I just bought my 2011 Heritage at HD Washington and it has been an awesome experience both before and after the sale. I'm in my 50s, and I'm a new rider. I knew exactly what I wanted, right down to the color, so in terms of a dealer, it was only a question of finding the bike. I found it at both HD Washington, and another local dealer. My phone contacts with each dealer made me prefer to do business at HD Washington. But I needed to take the Rider's Edge course, which HD Washington didn't offer. Since the other dealer did, and would deduct the cost of the course from the price of the bike in addition to any other negotiated savings, I had reluctantly decided to go with the other dealer. But I figured I'd at least give HD Washington a shot. I dropped in, saw Mike in sales and told him my story. He immediately told me they'd match the deduction for the course even though I'd be taking it at the other dealer, and that would be on top of any other savings we could negotiate. After some straight up, no BS back and forth with him and sales manager Thom, we made the deal. In the days and weeks that followed, I had a series of "MVP" experiences. I needed to get "lower" and general manager Jennifer immediately hooked me up with a great local upholstery guy who did what was needed just by taking some padding out of the top and sides of the seat without sacrificing comfort. Parts manager Don listened to what I wanted to add to the bike, and drew up a perfect parts list that did just what I wanted without just going for the highest price gouge. After buying and receiving a running lights conversion kit, we found out they don't work with the 2011s with ABS -- immediate and full refund, no problem! Service manager Smitty and master mechanic Rick spent over an hour making the adjustments to fit the bike to me and got everything put together in the shop. Jeanine, Debbie, and Michelle were all awesome to deal with in getting some wearable gear. Finally, unsung Angie was terrific in getting the bike registered and titled in Virginia, even though I was buying it in Maryland. Here's one more example of the type of outfit HD Washington is: yesterday I got a $14 refund in the mail from Angie and I had no idea why. Turns out the taxes on the sale were slightly miscalculated, they discovered it in their accounting process, and immediately made good on it. Go find that sort of honesty and customer care out there in the world today! Bottomline: my initial gut instinct was right on the money. I made a great decision to do business with HD of Washington. It's been a great experience, and I have no doubt it will continue to be in the future."

By: Dan Alexandria,VA

"I had the wonderful opportunity to work with JimBo and Don (Parts Manager) and I must say the attention they gave me and their knowledge was more than what I expected. I purchased my first Harley through military sales and the bike was shipped to HDWASH. JimBo was absolutely wonderful with addressing my concerns and such regarding bike storage while I was still overseas. Upon my return JimBo and Don assisted me with everything I needed regarding my new purchase. It's good to know that there are still individuals who know how to provide quality service to consumers."

By: Karla White Plains,MD

"This was my third new bike purchase and as many dealerships. "Chief" and Thom made the whole process easy and enjoyable. I worked with Ken (Parts), who guided me through a major engine upgrade. His knowledge is very technical but he helped explain things to me in an understandable way with the patience of a saint. Mickey's attention to detail on the engine work was phenomenal! I had some really odd requests which he gladly made happen. Smitty was honest and forthright about my dyno results, which initially were sub-par, due to a poor exhaust design. He took the time to actually show me the problem and discussed with me different options to correct the issue. After calling the manufacturer, the decision was made to have Mickey perform "surgery" on the faulty exhaust. With his fabrication a "beast" was unleashed. The whole crew (to include a few others not mentioned) were able to connect with my vision and desire for a monster bike and went above and well beyond anything I could expect to make it happen! Everyone took their time and used their knowledge to make this work. The whole dealership made me feel like I was a part of their "family" and took customer satisfaction to a whole new level! In the end, I walk away with a smile and one mean @$$ bike!! Results: '10 FLSTSB CrossBones 103ci Stage IV (114 hp/ 104 fptq)"

By: Anthony Hughesville,MD

"Thom you will get my next bike purchase,you and your staff we're top notch. Thanks again for your time."

By: George Red Lion,PA

"Great staff at this dealership, friendly environment. I been to other HD dealerships and this one tops it all. Other HD you feel like you are not wanted there cause of how you appear or you carry yourself. Very family friendly, outstanding job, kudos to RON"

By: romero ,XX

By: romero fairfax,VA

"Most friendly Harley Dealership in the area. Much larger clothing and accessory line than other dealers in Northern Virginia area. I look forward to visiting on Saturdays but usually show up to late for the free food. Great place."

By: Rod Woodbridge,VA

"bought 2006 electricglide classic and took it on a trip right away and manager told me ride it and when you get back bring it back if any concerns. put 1800 miles on it and no problems and when i got back brought it back for a few minor issues and was taken care of 100 percent and great employees made the experiance marvelous"

By: david hanover,MD

"I liked your site"

By: Rob ,XX

"Purchased my 2010 Fat boy Lo without a hitch. Ron was an outstanding salesman and answered all questions that I threw at him. Thom was great to deal with in sales/finance and Anjie followed that up with excellent service finishing up with the paperwork. Monica could have done no better job in motorclothes and made me feel right at home. Harley Davidson of Washington DC is the best around at every aspect. I highly recommend all you Harley purchases be made here."

By: greg waldorf,MD

By: Othal Washington ,DC

"Bottom Line Up Front: HD of Washington DC ROCKS!!! Just bought my second H-D yesterday, June 6th, 2010 - 2010 WideGlide. Many thanks to Ron, Thom, and Christine for making the whole experience a truly enjoyable one. They made it feel like I was dealing with friends, not "sales people." Their professionalism and personalities shined during the whole process. Props also have to go to GM Jennifer for all she's done. Honestly, I am more critical of customer service than anyone I know and even I cannot find a single fault with my experience. Enough typing, I'm going for a ride!"

By: Louis (Todd) Waldorf,MD

"I recently purchased my first Harley Davidson from them and broke their streak of being the first customer to buy on Memorial Day weekend. The service and friendly staff was off the chart. Thanks Jimbo and Thom!!! Tim & Deb"

By: Tim Laurel,MD

"I purchased a 09 Roadking from your dealership in early December 2009. I find the entire staff there to be customer friendly. They show me and my fellow club members of Down N Dirty much love. From the store manager, finance manager, service mamager and all the associates they go above and beyond. Just tell them Big Boi sent you!"

By: Ron ,MD

"I came in the week before last and bought a 2010 Wide Glide after looking at 3 other local dealerships. None of them acted like they wanted ANY business, but Ft. Washington Harley basically bent over backwards to take care of everything I needed! I'd buy from you guys over and over, thanks for helping out so much!!!!"

By: Anonymous Mechanicsville,MD

"IU have always had the best customer service from jeremy in the parts department. He has always been on top of things and very knowledgeable with my special orders as well as in stock orders that I have placed over the phone. "

By: Pedro Lorton,VA

"Please post this on your customer testamonial page... and feel free to edit it down for size (because it is going to be a long one)! I was troubleshooting a problem with my 2002 Road King for 2 days, and FINALLY decided it was a Crankshaft Position Sensor. Called the nearby HD Stores, and no one had it in stock. Called FT. Washington, and John Moo (in parts) answered... you had the part, so I planned on the 100 mile round trip to come get it. John was friendly and jovial on the phone, and was even nicer when I got to the store. And this was on a SUNDAY! I told him I was pretty sure that I needed the part, but if he or someone else could help me confirm the problem, I'd appreciate it... He sent me to Peggy (Service Writer). I explained my problems to Peggy, she listened intently, and confirmed what I thought... bad sensor. She didn't give advice as a service writer, but as a fellow rider. I thanksed her, and went to get the part (after looking around the store). A few minutes later, John paged me over the storewide intercom (he mistakenly callen me the "gentleman, looking for the crank sensor". I am not offended at being called a gentleman, but I definitely am NOT! When I answered the page, he told me one of the Master Tech (John) had stopped in the store and would answer any questions I had. After taking time to listen, John said the sensor could be the problem, and said "Good Luck". I also chatted with Donald in Parts, and Karen and Michelle in Clothing accessories..... EVERYBODY at your store is VERY FRIENDLY! To make a long story short (well, too late for that)... I enjoyed the store, and will definitely stop back in the future. I've been riding in this area for 8 years, and Ft Washington was the one store I never stopped in at... but I will be back! The end of the story is this: I got home, removed the old sensor and plugged in the new sensor.... and after days of troubleshooting, THEN trying to find the part.... the bike turned ove rand ran like a champ! THANKS FT. WASHINGTON HD... and all the FINE people I met today! I will see you at the next Rolling Thunder (I haven't missed one in 8 years!). Mike in Pasadena, MD"

By: Mike Pasadena,MD

"Hey I just wanted to say that, the blonde haired lady in the Parts dept. Rang me up. All I bought was 2 shirts told her where I was from and she really made me feel good. She was a Sweet heart. Let her know how vital she is to your Store. and Give her a raise!!!!! Daniel From NC"

By: Daniel Henderson,NC

"RODE OUT FROM CALIFORNIA, LOST A BATTERY IN NM. THEY COULD NOT FIGURE THE PROBLEM, LIMPED INTO FORT WASHINGTON, WITH MY VOLTS DROPPING QUICKLY, I WAS IMPRESSED THAT THEY PUT MY BIKE AHEAD OF LOCALS AND SAID THEY WOULD STY OPEN UNTIL THEY FIGURED IT OUT. YOU ALWAYS HEAR ABOUT BEING ON THE ROAD YOU GET PRIORITY FT. WASHINGTON YOU WERE THE ONLY ONE TO DO THIS THANX"

By: GINO SANTA ROSA,CA

"I just bought my 2009, Heritage Softail Classic and I have almost 1,000 miles on it, what a great bike, I'm throughly satisfied with this bike. I get so many compliements about it,and the sound and performance are outstanding!!!, excellent and well done job by H/D and H/D of Washington. Thanks to everyone at the dealership."

By: Mel Lanham,MD

"Recently My son was in your fair city and stopped in to buy me a couple shirts. (Love the Shirts). Had to check out your web site....... Very Nice Keep up the great work"

By: Greg Tioga,PA

"When I decided I wanted to buy a motorcycle (after taking the safety class), I stopped by the store. Everyone always treats me like I am the only person in the store even if i don't make a purchase. I am always greeted by friendly faces. When I walk into other motorcycle stores in the area, I get ignored. Customer Service is really important to me since I usually stop by without my husband (he does not ride). Thanks so much. I will see you soon!"

By: Laura White Plains,MD

"last wednesday i purchased a 2000 ultra and i must say i have nothing but praise for thom the finance manager and the rest of the staff. from the 1st call inquiring about the bike to leaving on the bike i was treated as if i were the only patron there. thank you very much for the experience. may God bless your dealership."

By: george abingdon,MD

"Just writing a note to let you know how pleased I am with some work Mickey did for me. He installed a painted inner fairing on my Road Glide, paying special attention to alignment, as I asked him to. Apparently, he had to modify the fairing to accomplish this. It's as perfect as possible and runs straight down the road. The painted inner fairing gives the bike a finished, custom look, one of the best upgrades I've made. Anyway, my thanks to your Service Dept and Mickey"

By: Anonymous Md,MD

"Spring is bringing me out! I'm heading back to MD to visit the family for easter. Last year during my visit my fatboy left me walking. My cousin pointed me your way and I'm making sure I stop in when I get to town. Your parts and service dept amazed me. I was back on the road in less then a day. Thanks HD of Washington and a big thanks to your service dept. an to the tall guy in bandana. I'll be seeing you all soon. Tx Tim "

By: Tim Livingston,NY

"I came up from north carolina to visit my son feburary of last year and brought an 08 night rod special and man I really have enjoyed this bike..and come to find out that the saleman tha sold me the bike we have the same birthday I want to thank him for his service..Jimbo happy birthday to you this year..Ken in parts hooked me up with some tips also..thanks you guys so much...holla at your boy.."

By: Sid Rocky Point,NC

"I was driving by and happend to look over and saw the dealership and said I have to stop there, cause I like stopping at all HD shops and see if they have anything I might need.LOL I always find something. Anyway as I entered the building I was greeted and asked if I would like someone to assist me? I asked about Softail parts and was directed toward them. Latter I found myself in the clothes dept. as I like to browse around and talk with the staff about different items. Everybody in the place treated me with the upmost respect. I found a nice leather HD vest on the clearance rack. I didnt know it at the time, but I needed a new one, so it went home with me.lol Anyway I had a great time in the Washington D.C. Harley Davidson dealership."

By: Robert Culpeper,VA